hbajee vi's commitment to responsible gaming
Entertainment should be enjoyable, not stressful. hbajee vi believes every player can set their own limits — and we are here to support those decisions at all times.
Keep gaming in control
Online gaming is a form of entertainment — with the right mindset and planning it can be enjoyable. But when it becomes a habit or starts affecting other areas of life, it is time to take action. hbajee vi believes every user should know the tools available to protect themselves.
On this page we cover how you can set deposit limits, request self-exclusion, and get support when needed. You can learn more about hbajee vi — who we are and what we stand for on a separate page. All services are for users aged 21 and above, and respecting this requirement is the responsibility of both us and you.
Before playing at hbajee vi it is important to read the terms and conditions carefully. They contain specific guidance on account use, bonus terms, and responsible behavior.
Our commitment
Age verification is mandatory
Self-exclusion option available
Deposit and session limits
24/7 support in Bengali
Family protection guidance
Self-limit tools
hbajee vi provides several protection tools to help you manage your gaming habits. They are easy to use and can be activated at any time.
Deposit limit
Set a maximum daily, weekly, or monthly deposit amount. Once set, it takes effect immediately.
Session time limit
Decide how long you want to play in one sitting. A warning message will appear automatically when the set time is up.
Self-exclusion
You can request to have your account closed for a set period or permanently. Apply via live chat or email.
Loss limit
Your game will stop automatically if you lose beyond a set amount. Protect yourself from large losses.
Cooling-off period
If you need a short break, put your account on a temporary pause for anywhere from 24 hours to 7 days.
Direct support
To set or change any limit, contact our team in Bengali via 24/7 live chat or email.
Request a limit
Fill in the form below to let our support team know your preferred limit. We will apply the necessary changes to your account within 24 hours.
Alternatively, you can let us know directly via live chat — that is the fastest method.
Please note: lowering a limit takes effect immediately, but increasing one may take up to 7 days.
Limit request form
Recognize the warning signs
Certain behaviors suggest that gaming is going beyond entertainment. If any of the following apply to you or someone close to you, it may be time to seek help.
- You keep returning to gaming to try to recover lost money, and the situation keeps getting worse.
- You hide your gaming from family or friends without telling them about it.
- You are putting gaming ahead of food, sleep, or work.
- You set a budget in advance but repeatedly go over that limit.
- When you cannot play, you feel restless, irritable, or low.
- You are taking loans or using household money to cover gaming costs.
- You have tried to stop gaming but keep failing to do so.
Check in with yourself
Is gaming still entertainment, or has it become a habit? Ask yourself this question from time to time.
If you feel you are losing control, please contact our support team without embarrassment — we are here to help, not to judge.
Our email: [email protected]
Where to get help
You do not have to carry this alone. Family, friends, and professional counselors can all be there for you.
hbajee vi live chat
Get help in Bengali and English 24/7. Request self-exclusion or a limit directly.
Email support
You can also reach us by email alongside live chat: [email protected] — you will usually get a quick reply.
Family and friends
Tell someone you trust. Support from family plays the most effective role in changing habits.
Professional advice
Seek guidance from a mental health specialist or counselor. This service is also available at government hospitals.
Protecting minors
The minimum age to participate at hbajee vi is 21. Age is verified at the time of account registration, and additional documents may be requested in cases of doubt. Opening or operating an account on behalf of a minor is strictly prohibited.
If there are underage members in your household, keep your account login details secure. Use a password lock on your device and keep browser history cleared on shared computers.
User data is kept secure in accordance with the guidelines set out in our privacy policy, and immediate action is taken if a minor is identified.
Age restriction
For all casino and betting activities
Date of birth is verified at registration
National ID may be requested in cases of doubt
Account suspended immediately if a minor is identified
Questions about responsible gaming
Have more questions?
If you have detailed questions about responsible gaming, our FAQ page covers many more topics.
Or ask directly in live chat — we are available 24/7.
Live chat: 24 hours, 7 days
In Bengali and English